FAQ

How can we HELP you?

 
  • Item We are a mobile IT company. All customers need to call 512-915-6144 and make an appointment and an IT Technician will visit your home or office to diagnose the problem and provide you with the best repair option.

  • We fix a variety of Windows & Apple-based laptops and desktop computers.

  • This will vary depending on the type of problem you are having, we strive to get repairs complete within a couple of hours.

  • We have a trip fee and flat rate per job!

  • We will try everything possible in order to resolve the issue. If we still are unable to repair your computer, we will not charge you for our efforts.

  • Yes, we do! We specialize in supporting small to medium-sized businesses in all of their technology needs. We can do everything from the ground up if you are moving into a new office (running network cables and more) or we can maintain your current computers and network

  • Our basic diagnosis is FREE! That’s right we will not charge you to look at the problem to let you know the issue at hand.

  • Running a high-quality virus/malware protection solution.

    Run as a standard user and not as an administrator.

    Ultimately, it comes down to the behavior of the users of the computer while surfing the Internet.

    Ensure you are running behind both a software and a hardware firewall.

    Keeping ALL of your installed software updated.

    Never click on links in emails unless you are absolutely sure you know the origins of the message.

  • We accept all payment methods; Cash, Debit Card, Paypal, Cash App, Venmo.

  • YES! we provide a 30-day warranty for all computer repairs.

  • It covers everything that was repaired or fixed on the date we serviced your computer. Our guarantee only covers labor and does not cover the hardware of any kind. You may contact the manufacturer regarding the hardware warranty.